Delete your Klubbit account

Klubbit, by Klubbit Ltd

Request deletion without the app

If you no longer have the app, or can't sign in:

1. Email privacy@klubbit.co.uk from the email address on your Klubbit account, with the subject "Delete my Klubbit account".
2. We'll reply to confirm the request came from you. If you can't email from that address, tell us and we'll find another way to check it's your account.
3. We'll delete your account and tell you when it's done, within 30 days of confirming your request, and usually much sooner.

What's deleted

• Your profile, photo, contact details and settings.
• Your club memberships. You're removed from every club, and any upcoming RSVPs go.
• Saved cards and Direct Debit mandates, so nothing more can be charged. Scheduled membership payments stop.
• Your reactions and mentions, notifications about you, and photos you uploaded that a club hadn't yet accepted.
• Your Message Klubbit conversation with us, including any pictures you sent.

What's kept, and why

• Messages in club chats stay, so conversations still make sense, but they're shown as from a "Deleted user", not your name.
• Photos a club accepted into its gallery stay as part of the club's gallery. Ask the club's organisers, or email us, if you want a photo of you removed.
• Payment records are kept without your name, because clubs and Klubbit need them for their accounts, and UK law requires financial records to be kept (normally for six years). Stripe, our payment provider, also keeps its own records as its privacy policy describes.
• If your account is suspended, it can't be deleted in the app. Email us and we'll tell you what we can delete; we keep the minimum needed to stop the same email being used to sign up again.

Before you delete

• If you own a club, hand over ownership to another member or delete the club first. The app will show you which clubs need this.
• If a Direct Debit payment is still processing, wait until it has finished, then try again.
• Deleting your account can't be undone. You can sign up again later, but your old profile and memberships won't come back.

Delete just your support messages

To delete your Message Klubbit conversation without deleting your account, email support@klubbit.co.uk and we'll remove it.

Need help?

Our Privacy policy explains how we handle your data. Email privacy@klubbit.co.uk for anything about your data, or support@klubbit.co.uk for anything else.